Critical Warning: Water damage recovery is not guaranteed. Professional assessment recommended. Do not attempt repairs yourself. Rice is NOT an effective drying method.
Water damage response
Quick Fix

Immediate Water Damage Response

Act fast when your device gets wet. Power off immediately, do not attempt to charge or turn on. Remove case, SIM card, and any accessories. Pat dry gently with absorbent cloth. Do not shake or blow into ports, as this pushes water deeper. Time is critical, so every second counts in preventing permanent damage to internal components.

Drying myths
Guide

Rice Myth: Why It Doesn't Work

Rice is ineffective for drying wet electronics. It does not actively pull moisture out and can leave dust particles in device ports. Rice grains may even become lodged in openings. Instead, use silica gel packets if available, or simply air dry in a well-ventilated area. Professional services use specialized vacuum chambers for effective moisture removal.

Fresh water vs salt water
Data Safety

Saltwater vs Freshwater Damage

Saltwater causes far more severe corrosion than freshwater. Minerals and salt leave conductive residue that continues damaging circuits even after drying. Beach or ocean exposure requires professional cleaning immediately. Freshwater offers better recovery chances, but all liquid exposure risks short circuits. Never assume water resistance means waterproof.

Water resistance ratings
Guide

Understanding IP Ratings

IP ratings indicate water resistance levels. IP67 means submersion in 1 meter of water for 30 minutes, while IP68 allows deeper submersion, typically 1.5-2 meters. These ratings apply only to fresh water in laboratory conditions. Saltwater, soapy water, and water under pressure void these ratings. Water resistance also decreases over time with wear and impacts.

Professional water damage service
Guide

When to Seek Professional Help

Severe water exposure requires professional service. If device was submerged for more than a few seconds, exposed to saltwater, or shows signs of corrosion, professional cleaning is essential. Specialists use ultrasonic cleaners and specialized solutions to remove mineral deposits and corrosion. Early professional intervention significantly improves recovery success rates.

Corrosion prevention
Quick Fix

Preventing Internal Corrosion

Corrosion develops over days after water exposure. Even if device works initially, internal components may corrode. Disassemble and clean professionally within 24-48 hours for best results. Isopropyl alcohol cleaning removes mineral deposits before they cause permanent damage. Do not delay professional service, as corrosion progresses rapidly.

Canadian winter moisture
Guide

Canadian Winter Condensation

Temperature changes cause condensation inside devices. Moving from cold outdoor air to warm indoor environments creates moisture buildup. Allow cold devices to warm gradually in sealed plastic bags before use. This prevents condensation formation on internal components. Winter condensation causes as much damage as liquid spills in Canada.

Liquid indicator stickers
Guide

Liquid Contact Indicators

Devices contain liquid contact indicators that change color when wet. These stickers help technicians assess water damage and determine warranty coverage. Located in SIM trays, charging ports, or inside devices, they turn red or pink when exposed to moisture. Once activated, warranty typically becomes void for liquid damage claims.

Waterproof accessories
Guide

Waterproof Case Options

Dedicated waterproof cases provide superior protection for aquatic activities. Look for certified waterproof ratings, not just water-resistant claims. Test cases with paper tissues before trusting them with devices. Dry pouches work well for beach or pool environments. Remember that even waterproof cases require proper sealing and maintenance.

Data recovery after water
Data Safety

Data Recovery After Water Damage

Prioritize data recovery over device repair. Do not attempt to power on to check if device works. Turning on wet electronics often causes fatal short circuits. Professional data recovery specialists can extract data from water-damaged devices even when repair is impossible. Regular backups eliminate data recovery stress.